State Farm® Insurance Agent Mark Marshall

"Well, I had been a client of Mark's since I was about 16 years old if you count being on my parent's insurance. When I moved out I got my own insurance through him. I am now 43 years old. About 6 months ago I received a letter stating that I had to have my roof replaced. Now, no one called me. No one knocked on my door. There was no discussion. They sent some stranger out who could be any psycho in the world for all I know. To take pictures of my house. I have a disabled minor child. I also have a minor niece who visits often. I feel very violated. I don't know who this person was. If they had been vetted in any way. His office even refused to show me the pictures because they were "proprietary information." Now, to get pictures of my entire roof, you would have to go high enough with a drone which would include areas of my property that are NOT visible from the street. So yes privacy is expected. I have since put up security cameras. Do you know how much a roof costs? A roofing company quoted me $82,000. Thank god my brother is a contractor and can do it for $38,000. He as his own company and I have a contract with him. Either way it is damn near impossible to come up with that kind of cash especially in this economy. I'm also disabled and on a fixed income. Then there's the fact that since September of 2025 my immediate family has had 6 surgeries and a death in the family. So I have relayed all of this to Becky at Mark Marshalls office, who quite frankly lacks empathy. She also lacks common sense when it comes to the weather. I asked for an extension on the timeline to get my roof done. You see we are in NW Oregon. It rains here. A lot. So any roof wouldn't have been able to be done until summer. The letter I received was in winter. So I don't think asking for the whole summer instead of to July 31st was unreasonable. Well, apparently to her that's just "not done," and "we gave you six months." I wanted to speak to my actual agent. I called three days in a row and left messages. well actually on the third day I was told that he would not call me back, would NOT speak to me and to speak with Becky. The Becky mentioned above who lacks empathy. Who by the way is NOT an agent. Generally, when you have a problem with an employee you ask for a manager. In this case that would have been Mark. Yes, I understand he was working from home. Apparently, losing customers due to this "company policy" doesn't seem to matter to him. So, No, Mark is no neighbor of mine. I do not recommend. I will be switching agents and probably companies. Which is sad because my grandparents, parents, and myself have all been with state farm (I think through him). Up until now, I have had no complaints about state farm or Mark Marshall. In the past I have even recommended them; but, the fact he would not even speak to me, not even an I'll speak to you Monday, is galling. Then there's the fact I need insurance on my house. Not only because it's required by my mortgage company but needed to finish financing the damn roof that they insist I need. As for their policy, I'm sure they will continue to lose customers over this. I could understand replace your roof or we raise your rates. I cannot understand, replace your roof or we drop you. What kind of "neighbor" does that?

I would like to add that Andrea and Carmen have been and continue to be amazing to work with."

"Nice people!"

"Everyone's always very pleasant and help fullhelp , i don't know if everyone realizes that I've had State Farm Insurance since I was 16 years old. Of course, they dropped me once, and I came back."

"Edward at State Farm went beyond the 5 star review. Patient friendly and knowledgeable."

"Awesome people and prices!!!"

"The agent (Edward) was great at explaining the policy and worked to find what I need."

"Good service, and update. Very helpful, informative and friendly service."

"Great service. They act like they want to keep my business."

"Becky was so helpful(as always 🙂). She helped us get our rates lowered!! We can't thank her enough!"

"Overall great experience Michael went into very good details of all of my options and gave me the correct breakout and helped me get the best amount for my buck"

"Becky is my favorite! Always helpful, always kind!"

"As soon as they get your payment info they stop answering the phone. They have failed to provide proof of insurance for an accident I was in and it's been so long I can't get the document online. Because of this, a lean has been filed on my car, and it's up to me to figure out how to gwt the documents, and make it right."

"Carmen has always been so very responsive and helpful. Over the years we have bought and sold vehicles and houses and added life insurance etc. She has always made it so easy on us with just a few questions. I appreciate her help!"

"Came in to fill out paperwork that I couldn’t figure out and Andrea was helpful in getting Becky to help me. I always have a wonderful experience on the phone and in person. Thanks again."

"Added a new vehicle to my policy! Super easy! Thankyou Carmen Russel"

"We needed same-day coverage on a vehicle that would have usually taken much longer. Michael Coulter expedited the process and totally came through for us. Thank you Michael!"

"Edward is great to work with. Super friendly, always trying to find the best deals for us, never putting the pressure on."

"Carmen at Mark Marshall's office is a godsend. She has been helping me handle a variety of insurance needs and claims for almost 20 years. She has endless patience and keeps working with me until everything is setup exactly the way I want it. Carmen is great, but every person I have come in contact with at Marshall's office has been pleasant, helpful, and willing to do whatever is needed to get my problems resolved. I highly recommend this office for your insurance needs."

"Carmen was amazing. She ran a lot of options for us to get the best price and updated info for us. She was really through and knew her job well."

"Great service and great deal on my car insurance. Kudos to Michael"

"I got my page of my Renters Insurance and it was fast!!🤩"

"I always get great, friendly and prompt service. Becky is my favorite!"

"Edward was quick to respond on a policy change and a new policy both within weeks of each other. I very much appreciate the quick action and replies to my questions. Thanks for all your help!!"

"Great insurance office for your vehicle needs. Yes, I would recommend them to anyone. Great customer service."

"Great place to get Auto/ Home/ Life Insurance. Great customer service every time I have a question for my Agent (Becky McCarroll) and Online payment is easy to use. I recommend this State Farm Office in even our Facebook Community Pages."